Terms of service

Terms & Conditions – Nozic

Welcome to Nozic.in. By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use. These terms, together with our Privacy Policy, govern the relationship between you and Nozic in relation to this website.

Nozic is authorized to sell mobile phones and accessories to consumers only. Any retailer, distributor, vendor, or mobile shop owner placing multiple orders will have their orders cancelled. Such entities will also be charged an additional 5% payment gateway fee. For B2B enquiries involving more than one purchase, we request you to contact us directly and confirm with us before placing an order.

The terms “Nozic,” “we,” or “us” refer to the owner of this website, whose registered office is located at {Address}. The term “you” refers to the user or viewer of this website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products or information available through this website meet your specific requirements.
• This website contains material that is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than by the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website that are not the property of, or licensed to, the operators are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Nozic's prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authorities.
• Only damaged deliveries reported within 24 hours of delivery are eligible for return. We do not offer a return policy for any other deliveries.
• In case an incorrect or different model is received, other than the actual product ordered, the issue must be immediately reported before opening the seal or package. Once the seal or package is opened, returns will not be accepted under any circumstances.

Unless otherwise agreed in writing with Nozic, your agreement with Nozic will, at a minimum, include the terms and conditions set out in this document. These are referred to below as the General Terms.

• Accepting the terms:

To use the services, you must first agree to these terms. If you do not accept the terms, you may not use the services.

• Clicking to accept or agree to the terms:

Where this option is made available to you by Nozic in the user interface for any service, or by actually using the services, you understand and agree that Nozic will treat your use of the services as acceptance of these terms from that point onward.

You may use our services only if:

• You are not of legal age to form a binding contract with Nozic, or
• You are a person barred from receiving the services under the laws of India.
• Site content:
• You acknowledge that this website contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively referred to as “Content”) that are protected by copyright, trademark, and other proprietary rights. These rights are valid and protected in all forms, media, and technologies existing now or developed in the future.
• All Content is copyrighted as a collective work under the Indian Copyright Laws, and we own the copyright in the selection, coordination, arrangement, and enhancement of such Content.
• You may not modify, remove, delete, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or otherwise exploit any part of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of selected portions of the Content solely for your personal, informational, and non-commercial use, provided that the Content is not altered or modified in any manner and all copyright notices, trademark legends, and other proprietary rights notices are retained.
• In addition to the foregoing, the use of any software Content shall be governed by the applicable software license agreement accompanying such software, if any.
• Online pricing and offers are valid for online customers only.

• Advertisements:
• Some of the services may be supported by advertisements and sales promotions. These advertisements may be targeted based on the content, information stored on the services, new product launches, queries made through the services, or other related information.
• The manner, mode, and extent of advertising by Nozic on the services may change from time to time without prior notice.
• In consideration of Nozic granting you access to and use of the services, you agree that Nozic may place such advertisements on the services.
• Shipping

• The 2-hour delivery service is available only for orders placed during business hours, from 10:00 AM to 7:00 PM (Sunday holidays excluded).

• If the phone of your choice is not in stock at the nearest store to your pin code, the delivery time may be extended by up to 1 hour, but we will ensure the product reaches your doorstep at the earliest.

Shipping & Delivery

Delivery timelines vary depending on the delivery location, PIN code, product availability and the serviceability/TAT provided by our logistics or courier partners.

The estimated delivery time displayed on the website is indicative and not a guaranteed delivery commitment. The actual delivery time may vary depending on traffic, weather conditions, operational constraints, courier partner availability, serviceability and other unforeseen circumstances.

Customers are requested to consider the estimated delivery time displayed at the time of placing the order as the applicable delivery estimate for their order.

Warranty & Guarantee

All products sold by Nozic are covered by the applicable warranty/guarantee offered by the respective brand or manufacturer, subject to the brand’s warranty terms and conditions.

Warranty coverage, duration and applicable conditions may vary depending on the product and brand. Customers are advised to retain the original invoice for warranty-related claims.

For after-sales support, warranty claims may be handled through the respective brand’s authorised service centre or as per the applicable brand warranty policy.

Any additional protection plans, screen replacement, damage protection or other value-added services, where applicable, will be governed by their respective terms and conditions.

Inventory & Stock Availability

Products available for online purchase are fulfilled from Nozic available retail inventory, subject to product and location-wise stock availability.

Our inventory is procured through our authorised brand/distribution supply network and is utilised for both online and mainline retail operations.

Accordingly, stock availability may vary between locations and can change based on sales, reservations, transfers and replenishment.

The availability displayed on the website is subject to the stock status at the time of order placement and may change before order confirmation.

In case the selected product is unavailable at the initially assigned fulfilment location, Nozic may fulfil the order from another eligible store/location, subject to product availability and delivery serviceability.

•  Trademarks:

Nozic, and WWW.Nozic.in are our trademarks and service marks. All other trademarks, product names, company names, and logos appearing on the site are the property of their respective owners.

• Submissions:
  • If you submit, post or otherwise send us any information, content, or materials including, without limitation, comments, reviews, data, text, messages, files, images, photographs, videos, audiovisual works, other persons' names, likenesses, voices, usernames, profiles, actions, appearances, performances and/or other biographical information or material, and any other materials, as well as links to data, text, files, images, photographs, videos, audiovisual works, shall be entitled to unrestricted use of such submissions for any purpose at all, commercial or otherwise, without the requirement of any further permission from or payment to you or any other person or entity, including without limitation for inclusion in any future gale publication or gale product, with no compensation to you.
  • No submission shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any submission. Without limiting the previous, you hereby grant us.

•  Payment and billing:

You must select a payment method to pay us for any purchases you make from us. Every time you use the service, you reaffirm that

• We or our authorized billing agents are authorized to charge your designated payment method.
• We may submit charges incurred under your account for payment, and you will be responsible for such charges, even if your membership is cancelled or terminated. You agree that we may charge your payment method for all amounts due to us without additional notice or consent unless required otherwise by law.
• You are responsible for all charges incurred under your account made by you or anyone who uses your account (including your children, family, or friends).
• We may, at our discretion, post charges to your payment method individually or may aggregate your charges with other purchases you make on the site and apply those charges to your next billing cycle. 
• You must notify us about any billing problems or discrepancies within 5 days after they first appear on the statement you receive from your bank or Credit Card Company.
• If you do not bring such problems or discrepancies to our attention within 5 days, you agree that you waive the right to dispute such problems or discrepancies.
• In case of order cancellation, refunds will be processed only back to the original source of payment within 7 working days (in case of any technical issues, the refund will be processed via bank transfer).

• Proof of identification:

Nozic reserves the right to request valid proof of identification at the time of delivery. Failure to provide the required identification to Nozic or any of its associates may result in cancellation of the order.

For any gift items, the customer who made the online transaction must provide their valid proof of identification at the time of delivery.

• Limitation of liability:

You hereby agree to fully indemnify, defend, and hold our company and its parent and affiliates and their respective officers, directors, employees, and licensors harmless from and against any claims, liability, losses, costs, and expenses (including attorneys' fees) incurred by you in connection with

• Any use or alleged use of Nozic through your account by any person, whether or not authorized by you;
• The operation and content on your site or
• Any breach of your representations and warranties and other covenants under this agreement

Nozic reserves the right, at its own expense, to assume the exclusive definition and control of any matter otherwise subject to indemnification by you, and in such case, and agree to cooperate with Nozic's definition of such claim.

Under no circumstances and no legal theory, tort, contract, strict liability, or otherwise, shall the mobile store(s)/content producer or Nozic be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including, without limitation, damages for lost profits, loss of goodwill, work stoppage, the accuracy of services, content or results, computer failure or malfunction, damages resulting from disabling of the services provided as part of the mobile store(s)?

• Warranty:

Mobile handsets and chargers are warranted only for the period specified by the respective manufacturer’s agents for defects in material and workmanship. Nozic does not provide any warranty and does not hold out any warranty on products sold.

Nozic will not be responsible for any defective, deficient, or otherwise unsatisfactory products. Any such defective or deficient goods must be repaired only by the authorized service center of the equipment manufacturer.

All terms and conditions of Nozic apply, subject to Surat jurisdiction. Goods once sold cannot be returned or exchanged.

• Governing law and jurisdiction:

These terms and conditions shall be governed by and construed by the law of India and any legal discrepancy or disputes will be heard or proceed in the exclusive jurisdiction of the Indian courts at Surat, (Gujarat) India.

Cancellation Policy:

• Cancellation of order only until the pickup of the product by the delivery person/Courier as the case may be. 
• In case of customer-initiated cancellations, for prepaid orders, before shipment, a 2% cancellation charge may be levied to recover payment gateway charges.
• In the event of courier delivery, the order cancellation for a refund will be initiated once the product is returned to the origin.
• Charges for post-dispatch cancellations and bulk orders may incur a charge of 2.5% for individual orders, and 5% for multiple orders, to cover payment gateway and related costs.
• The typical turnaround time (TAT) for a courier order is seven days. If a customer cancels within this period, a 4% cancellation fee applies.
• Cancellation can be requested by calling customer care or writing to support (support@Nozic.in) 
• Nozic requires a complete unboxing video, showing the process from opening the initial packaging to highlighting the issue, for any damaged or incorrect deliveries. The video must be submitted within 24 hours of delivery to support further processing.
• Nozic reserves all rights, without any prejudice.
• Nozic reserves the sole right to cancel any order at its discretion without prior notice. Such cancellations may occur due to, but are not limited to, stock unavailability, pricing errors, payment issues, fraudulent transactions, or any other unforeseen circumstances.
• We are not obligated to fulfill any order under any prejudice or external influence. In the event of cancellation from our end, any payments made will be refunded as per our refund policy. Customers will be duly informed of such cancellations through their registered contact details.
  

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